SpinsCastle Online Casino Privacy Policy
At SpinsCastle Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at spinscastle.com. We encourage you to read this document carefully so you understand your rights and our obligations. By registering an account or continuing to use our platform, you agree to the terms outlined in this policy.
Who We Are
We operate SpinsCastle Online Casino under the legal entity Spins Castle LTD, registered at Barge straat 1, and its wholly-owned subsidiary Spins Castle LTD (Hollandia 24). All payments are processed by Spins Castle LTD. Our platform holds a Curaçao Master License (number 34389464EU), and we are fully licensed to provide online gaming and sportsbook services to eligible players globally. Our SpinsCastle services are available in English, German, Spanish, French, and Swedish, and the English version of our Terms and Conditions shall always prevail in cases of any discrepancy.
Information We Collect
When you create an account or interact with our SpinsCastle platform, we may collect the following categories of personal information:
- Full name, date of birth, and contact details (email address, phone number)
- Billing and payment information, including card details and transaction history
- Identity verification documents (passport, driving licence, proof of address)
- Login credentials and account activity data
- Device information, IP address, browser type, and operating system
- Geolocation data used to verify your eligibility to access our services
- Communications you send to our customer support team via live chat or email
- Gameplay history, including bets placed, games played, and bonus usage
We at SpinsCastle collect this data to provide you with a safe, personalised, and legally compliant gaming experience. Some of this information is required by law under our Curaçao licence obligations and anti-money laundering regulations.
How We Use Your Data
Our SpinsCastle team uses the personal information we collect for the following purposes:
- To verify your identity and confirm you meet the minimum age requirement of 18+
- To process your deposits and withdrawals via supported payment methods including Visa, Mastercard, Neosurf, Bitcoin, and regional options such as SPEI, giropay, and Multibanco
- To manage your account, including applying bonuses, promo codes, and loyalty rewards under our Royal Treatment VIP programme
- To deliver customer support 24/7 via live chat and email in multiple languages
- To send you relevant communications about promotions, such as our GOLDHUNT weekly promo or Missions opt-in rewards
- To comply with our legal obligations including fraud detection, AML checks, and responsible gaming monitoring
- To improve our platform performance and tailor the user experience based on gameplay behaviour
Legal Basis for Processing
We process your personal data on the following legal grounds: (a) the performance of a contract — to deliver the services you request when registering at SpinsCastle; (b) legal obligation — to comply with applicable licensing, anti-fraud, and AML requirements; (c) legitimate interests — to improve our services and protect the security of our platform; and (d) consent — where you have explicitly agreed to receive marketing communications from us. You may withdraw consent at any time by contacting our support team.
Cookies and Tracking Technologies
At Spins Castle Online Casino, we use cookies and similar tracking technologies to enhance your experience on our website. These tools help us understand how you navigate our platform, remember your preferences, and serve you more relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our SpinsCastle platform, including the ability to log in or access games.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:
- Payment processors and financial institutions to facilitate deposits and withdrawals
- Identity verification and KYC service providers
- Game software providers and platform technology partners
- Regulatory and law enforcement authorities where required by applicable law
- Fraud prevention and security service providers
All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection legislation.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations. In general, we store account and transaction records for a minimum of five years following account closure, in line with anti-money laundering legislation. When data is no longer needed, we securely delete or anonymise it.
Your Rights
As a user of our SpinsCastle services, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may ask us to correct any inaccurate or incomplete information
- Right to erasure — you may request deletion of your data, subject to legal retention requirements
- Right to restriction — you may ask us to limit how we process your information in certain circumstances
- Right to data portability — you may request your data in a structured, machine-readable format
- Right to object — you may object to processing based on our legitimate interests or for direct marketing purposes
To exercise any of these rights, please contact our support team via the 24/7 live chat available on our website at spinscastle.com.
Security of Your Data
We at SpinsCastle implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. These include SSL encryption, secure data storage, and restricted internal access controls. Despite our best efforts, no data transmission over the internet can be guaranteed as completely secure, and we encourage you to keep your login credentials confidential at all times.
Restricted Jurisdictions
Our Spins Castle platform does not accept players from the following countries: Afghanistan, Cuba, Curaçao, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, the United States of America, and Yemen. If we determine that a user is accessing our services from a restricted jurisdiction, we reserve the right to suspend the account and take appropriate action in accordance with our Terms and Conditions.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will notify you via email or a prominent notice on our SpinsCastle platform. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data at Spins Castle Online Casino, please reach out to our dedicated support team. We are available 24 hours a day, 7 days a week via live chat on spinscastle.com. We are committed to resolving your concerns promptly and transparently.
Content updated: July 13, 2026